Although the COVID-19 has almost put a pause on the world around us, FBA National is fully operational. We have implemented our business continuity plan to safeguard our company operations. Our customer service team has been moved to a remote setting and will continue to help any participants that need information on their benefits. We have taken steps to ensure that we minimize any service interruptions. Our other departments have been moved remotely also but are moving along with business as usual.
Below are a few recommendations to help ensure you are using all FBA tools to closely monitor your benefits:
- Start using our online benefit portal
- Encourage your employees to download and set-up the FBA Mobile App
- Use the app to submit claims electronically
- Go to our online portal and opt-in for direct deposit to ensure timely reimbursement of claims